Frequently Asked Questions & Terms & Conditions

In this area, we would like to answer your inquiries. On the off chance that, in the wake of checking on this segment, your inquiry is still not replied, kindly don't waver to reach us with any inquiries that you may have. We will have a reaction back to you ASAP amid typical working hours (Mon - Thu 8:30am - 3pm/Mon - Fri 8:30am to 12:30pm, A.E.S.T.). You can also reach us through writing in email at

1.What is your physical address?

As we only operate online, we do not have a public shopfront and hence do not have a physical address for our shop. Our office is located on in Redwood drive in Notting Hill Victoria. Our postal address is: PO Box 82 GLEN IRIS VIC 3146

2.when will I get my product shipped?

Most parcels are dispatched between 2-3 days  (unless there are things out of stock or deferral in stock landing in our dispersion offices) and are then shipped to most capital city areas in about e 3-5 days, and to most local ranges inside 5-7 days.

If you don't mind note: SuperCraftOnline can hold no risk on the off chance that you ask for to have your left at your delivery/shipping address without signature.

3.Do You Ship Cash on Delivery or PayPal?

No, we don't offer Cash on delivery shipments . We accept all major credit cards such as Visa , Mastercard, American Express at no extra cost .We don’t accept PayPal .

4.How Do I Check The Status Of My Order?

When you have put in your request you will get an email with a duplicate of your request and your request number. At the point when your request is delivered we likewise send you another email with all transportation subtle elements including your Australia Post following code. You can utilize this Tracking Code to see the improvement of your request conveyance from when it is sent from our dispersion focus to when it touches base at your entryway. Snap here to go to the Tracking page.

You may contact our Customer Support on the off chance that you accept there has been some deferral in getting your request. If you don't mind make sure to incorporate your Order Number when you get in touch with us. On the off chance that for any reason we require more data from you, we will get in touch with you.

5.What Are Your Shipping Costs? Ships all states in Australia for nothing for all packages over $40.

Packages / Orders  under $40 are sent with ePost from Australia Post with $15 charges in excess.

For Customers ordering in New Zealand  the cargo is $17 for under 2kg, and for bundles more than 2kg we will cite the best cargo rate we.

For International Customers please contact us before ordering at

6.What Are Your Minimum quantity for ordering?

Minimum quantity for any product is not required. but there are products that are available in packs that cannot be processed as an order.. (eg:  paper is available in pack of 10, 15, 20 and 25 papers on each pack).

7.How Do You Handle Out Of Stock Items guarantee that we have sufficient load of all items accessible consistently. Be that as it may, it is here and there difficult to foresee request and unforeseeable shipping delays from our manufacturers . This once in a while prompts a few things being out of stock.

All requests are filled on a first come, first served premise. It is conceivable that you may put a thing in your shopping basket as it is in stock yet when it gets to our distribution center it is out of stock, or a client has obtained the last thing from our showroom. While we bend over backward to have adequate amounts accessible of all items to keep this from happening, some of the time it is outside our ability to control.

In the event that a thing is out of stock, we will get in touch with you to offer you the decision of;

  1. Waiting period for out of stock / Backorder products will have a time period of 2- 4 business days to arrive.


  1. Delivering your Order without the product (and we will reimburse you the cost of the product which was out of stock)
  2. Swapping the product with an alternate product.

4) In case any further delays in any backorder product , we will notify you in email .

A few things might be accessible available to be purchased at an exceptional marked down rate temporarily just, or as an uncommon advancement, once these things are cleared they may come back to the past retail cost. While all exertion is made to satisfy all requests, some of the time there might be a thing that is sold out and unfit to be re-requested at the same marked down rate. on the off chance that this happens we will check the thing as out of stock and issue a discount to you.


All costs are in Australian Dollars and are comprehensive of GST and are liable to change without earlier notice. Delivery is Free for all requests over $40, there is no base request esteem . At we expect to keep our costs as low as possible, and pass all funds onto you our Customers, lamentably the fluctuating Australian dollar makes valuing alterations from time. Once in a while you may locate a mistaken deal cost recorded on our site, the right cost will dependably be the cost indicated when you add the thing to the truck. Deal things may come back to pre-deal costs after the deal has completed, by and by, the right cost will dependably be the one recorded when you add the thing to the truck.

9.Do You Ship Internationally? ships only to Australia and New Zealand customers only.

We might change the policy later on. please check our website often for international shipping.