Help & FAQ
Frequently Asked Questions & Terms & Conditions
We would like to answer your enquiries in this section you will find answers to the most frequently asked questions about our products and services. If you have any questions that have not been answered below, you can go to contact us and send us an enquiry we will reply back to you ASAP in normal working hours (Mon - Fri 9:30am - 5.30 pm/Sat-Sun 10am to 1:30pm, A.E.S.T.). You can also reach us through writing in email at email@example.com
1. What is your physical address?
As we only operate online, we do not have a public shopfront and so we do not have a physical address for our shop. Our Warehouse is located on in Redwood drive in Notting Hill Victoria. Our postal address is: PO Box 82 GLEN IRIS VIC 3146.
2. When will I get my Order shipped?
Most Packages are dispatched next working day.For out of stock or unavailable products will be dispatched between 2-3 business days dispatching will be initiated once the items are in stock. You will be notified about the backorder / unavailable items via email. Shipping to most capital city areas (Metro areas) in about 2-7 days, and regional areas within 6-10 business days.
SuperCraftOnline.com.au can hold no risk if you want to leave your parcels /items to your delivery/shipping address without signature.
3. Do you ship Cash On Delivery(C.O.D) or PayPal?
No, we don't offer Cash on delivery or paypal shipments. We accept all major credit cards such as Visa, Mastercard, American Express at no extra cost. We don’t accept PayPal.
4. How do I check the status of my order?
On completion of your purchase you will get an “email and a sms” with a copy of your order and your order number. At the point when your order is dispatched we will notify you with a another email with all details about freight carriers including your tracking code and tracking link. You can utilize this tracking Code to see the progress of your shipping. Track your orders in the following link
You may can also contact our Customer Support to know about the status of your order.
5. What Are Your Shipping Costs?
SuperCraftOnline.com.au Ships to all states in Australia for FREE for all Orders over $45. For orders below $45 SuperCraftOnline offers both standard shipping charged at $9.99 and also express shipping charged at $14.99.
For our New Zealand customers, the items under 2kg has both standard shipping charged at $18.99 and also express shipping charged at $28.99 for parcels more than 2kg please email us on firstname.lastname@example.org ,we will QUOTE the best freight rate.
For International Customers please contact us before ordering at sales@superSuperCraftOnline.com.au
6. What Are Your Minimum quantity for ordering?
There is no minimum amount for orders.Minimum quantity for any product is not required, but there are products that are available in packs that cannot be sold separately. (e.g: paper is available in pack of 10, 15, 20 and 25 papers on each pack which cannot be sold in separate sheets).
7. How Do You Handle Out Of Stock Items?
SuperCraftOnline guarantee that we have sufficient load of all items accessible consistently. This once in a while leads a few things being out of stock.All requests are filled on a first come, first served.
In the event that a thing is out of stock, we will get in touch with you to offer you the decision of;
- Waiting period for out of stock / Backorder products will have a time period of 2- 4 business days to arrive.
- Delivering your Order without the product (and we will refund you the cost of the product which was out of stock)
- Swapping the product with an alternate product.
- In case any further delays in any backorder product , we will notify you in email .
- Sometimes there may be an item that is sold out and unable to be re-ordered if this occurs we will mark the item as out of stock and issue a refund to you.
All costs are in Australian Dollars and with including GST and are liable to change without earlier notice. Delivery is Free for all orders over $45, there is no base request esteem. At SuperCraftOnline.com.au we expect to keep our costs as low as possible, and pass all funds onto you our Customers, lamentably the fluctuating Australian dollar makes valuing alterations from time. Occasionally you may locate a mistaken deal cost recorded on our site, the right cost will dependably be the cost indicated when you add the thing to the truck. Deal things may come back to pre-deal costs after the deal has completed, by and by, the right cost will dependably be the one recorded when you add the thing to the truck.
9.Do You Ship Internationally?
SuperCraftOnline.com.au ships only to Australia and New Zealand customers only.
10. Will I Have To Pay GST On My purchase?
All prices shown on this website is including Goods and Services Tax (GST).
11. What Is Your Return & Refund Policy?
- Products that are found damaged upon receival must be notified to supercraftonline.com.au within 3 days of receival via email : email@example.com .
- All refunded /returned items are subject to inspection. Any item found not to be our product or not showing a defect upon inspection will not be eligible for a refund claim .
- Change of mind: The purchased items can be shipped back to us within 15 days of receiving the items. Please make sure the goods remain unopened, unused with no damages to the package can only be accepted. However, there is a restocking fee of 20% and if the items were sent under “Free Shipping” the original shipping cost will be recovered by supercraftonline.com.au and will be taken from your original invoice of payment.
- The Customer is responsible of the arrival of a Faulty Goods back to us. Supercraftonline.com.au cannot acknowledge any risk for harm or loss of products came back to us while in shipping.Any faulty returns on a Cash On Delivery will be refused and wont be collected by supercraftonline.com.au
- Images on the website are accurate but we cannot match your imagination (please read the dimensions and descriptions clearly before ordering).
- Refunds can only be credited back to the Credit/Debit Card you have purchased originally.
- Refunds will be processed once the goods have been received by SuperCraftOnline.
- For an immediate response please contact us on firstname.lastname@example.org
12. What are the payment options for my order?
We accept Visa, MasterCard and American Express on SuperCraftOnline website.